Privacy Policy
Last updated: August 2026
Support Chat Monitoring
Our virtual support assistant records questions submitted through the chat widget on this site to help us improve our customer service. These records are reviewed by authorized administrators only.
What We Collect
- The text of your question, with sensitive information automatically removed (see below).
- The support category your question falls into (e.g., Login, Billing, Product How-To).
- Whether the assistant was able to answer and whether you marked it as helpful.
- An anonymous session identifier — no name or account number is required to use the chat.
Automatic Redaction
Before anything is stored, our system automatically removes the following from your question text:
Even so, please never type passwords, full card numbers, or other sensitive details into the chat. If you need to share account-specific information, call us at 800-260-6695.
Data Retention
Individual question records (redacted text, category, response status) are retained for 90 days, then automatically deleted.
Anonymous category totals (e.g., "47 Billing questions this month") are kept indefinitely for trend analysis. These contain no question text or personal data.
Who Can See the Logs
Only designated WeatherCall administrators can view individual question records. The virtual assistant itself does not have access to your account, billing history, or alert records.
Questions About This Policy
Call us at 800-260-6695 or email info@weathercall.net and we'll be happy to help.